TERMS AND CONDITIONS: The Zappos.com Gift Card ("Gift Card") and Zappos.com e-Gift Card ("e-Gift Card") can only be used online at Zappos.com. •Gift Cards and e-Gift Cards will not be replaced or refunded if lost or stolen. Zappos.com, Inc. and its affiliates are not responsible for lost Gift Cards or e-Gift Cards. •Gift Cards and e-Gift Cards will not be returnable or exchangeable for cash, except in states where required by law. •Coupons and other discounts may not be used to purchase Gift Cards or e-Gift Cards. •A Gift Card or e-Gift Card cannot be used to purchase Gift Cards or e-Gift Cards. •Purchase amounts that exceed the value of the tendered Gift Card or e-Gift Card will require a credit card for the balance due. How to Obtain Your Balance To obtain your balance on a Zappos.com Gift Card or e-Gift Card, please call the Zappos Customer Loyalty Team (ZCLT) at 1-800-927-7671. Please note that in most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Expiration/Service Fees Zappos.com Gift Cards and e-Gift Cards do not expire and we do not assess any service fees for non-use.

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