Website Privacy Notice

 

Effective Date: 28 March 2019.

Mastercard Europe SA, its affiliates and other entities within the Mastercard’s group of companies (“Mastercard”, “we”, “us”, or “our”) respect your privacy. Mastercard and HSBC Group companies (“HSBC”) are two entities that are using your Personal Information in the context of the HSBC UK Rewards Programme.

 

 

1. Personal Information We May Collect

 

 

2. How We May Use Your Personal Information

 

 

3. How We Share Your Personal Information

 

 

4. Your Rights and Choices

 

 

5. How We Protect Your Personal Information

 

 

6. Data Transfers

 

 

7. Features and Links to Other Websites

 

 

8. Updates to This Privacy Notice

 

 

9. How to Contact Us

 

 

This Privacy Notice applies to the processing of Personal Information collected in the context of this website (“the Website”). This Privacy Notice does not cover the collection and use of your Personal Information by Mastercard in the context of other programs, by third parties on other Mastercard branded apps or websites, by your Mastercard Card issuers (e.g., your bank), or any other information or communications that may reference Mastercard outside of the Website. Please refer to HSBC UK Rewards Programme Rules and HSBC Privacy Notice to understand how HSBC processes your Personal Information in the context of the HSBC UK Rewards Programme.

 

This Privacy Notice describes the types of Personal Information we collect in connection with this Website, the purposes for which we collect that Personal Information, the other parties with whom we may share it and the measures we take to protect the security of the data. It also tells you about your rights and choices with respect to your Personal Information, and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices. Please refer to the links above with regards to the information on how HSBC collects your Personal Information as well as the other aspects of its processing.

 

For more information about Mastercard’s privacy practices, please visit Mastercard’s Global Privacy Notice at https://www.mastercard.us/en-us/about-mastercard/what-we-do/privacy.html.

 

1.        Personal Information We May Collect

We may collect the following Personal Information: 

 

  • Registration information, such as your payment card number.
  • The username you chose to register with.
  • Your postcode.
  • Information we receive from HSBC such as merchant name, currency, date and time of transaction.
  • Information collected via cookies and similar technologies.

 

Learn More

For the purpose of this Privacy Notice, “Personal Information” means any information relating to an identified or identifiable individual. In connection with the Website, we obtain Personal Information relating to you from various sources described below.

 

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to use the Website if that information is necessary to provide you with the service or if we are legally required to collect it.

 

a.   Personal Information Provided by You

 

In connection with your use of the Website, we ask you to provide certain Personal Information when you register on the Website, such as your payment card number. You will also provide us with the username you choose to use. We will also ask you for your postcode so that we can better authenticate you when logging in your account on the Website.

 

b.   Personal Information Provided by HSBC in Connection with Your Use of the Website

 

We receive certain information related to the payment card enrolled into the Website, from the financial institution which issued your payment card enrolled into the Website.

 

c.    Personal Information Obtained from Your Interaction with the Website

 

When you use the Website, we may collect certain information by automated means, such as cookies and similar technologies. This information may include your IP address, MAC address, device ID, network information, information on actions taken on our website, dates and times of actions, and other mobile trackers. We use this information to improve the Campaign by assessing how many users access or use our service, which content, products, and features of our service most interest our visitors, what types of offers our customers like to see, and how our service performs from a technical point of view.

 

 

 

 

2.        How We May Use Your Personal Information

We may use your Personal Information to:  

  • Communicate with you.
  • Provide, improve, and develop the Website.
  • Protect against fraud and ensure safety and security.

·         Assist third parties in the provision of products or services that you request from third parties.

 

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We may use the Personal Information we obtain about you to:

 

·         Provide the Website and functionalities that you request, in particular redemption functionalities.

·         Create and manage your Website account, provide our services, and respond to your inquiries.

·         Provide you with usage notifications about your usage of Website.

·         Display to you redemption promotions provided by participating merchants.

·         Assist third parties in the provision of products or services that you request from third parties.

  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing our products, services and websites; performing and producing data reports, including data anonymization; facilitating the functionality of our websites; and performing accounting, auditing, billing, reconciliation and collection activities).

·         Monitor the use of and improve our interactive assets, including the Website.

·         Perform data analyses (including anonymization of Personal Information).

·         Enforce the Website Terms of Use.

·         Comply with applicable legal requirements and industry standards and our policies.

·         Perform auditing, research and analysis in order to maintain, protect and improve our services.

 

We will only process your Personal Information for the above purposes when we have a valid legal ground for the processing, including if:

 

  • You consented to the use of your Personal Information. For example, we may seek to obtain your consent for our uses of cookies or similar technologies, to send you marketing communications or personalize our offerings, or to process Personal Information deemed sensitive pursuant to applicable law.
  • We need your Personal Information to provide you with products and services, or to respond to your inquiries.
  • The processing is necessary for compliance with a legal obligation such as to prevent and monitor fraud in payment transactions.
  • We, or a third party, have a legitimate interest in using your Personal Information, such as to ensure and improve the safety, security, and performance of our products and services, to protect against and prevent fraud, to anonymize Personal Information and carry out data analyses.

 

 

3.        How We Share Your Personal Information

We may share Personal Information with:

  • HSBC
  • Mastercard’s headquarters in the U.S., our affiliates and other entities within Mastercard’s group of companies.
  • Our service providers acting on our behalf.
  • Other participants in the payment ecosystem and the HSBC UK Rewards Programme, including but not limited to participating merchants.
  • Third parties for fraud monitoring and prevention purposes, or other lawful purposes.
  • Third parties in the event of a sale or transfer of our business or assets.

 

Learn More

We do not share or otherwise disclose Personal Information we collect about you, except as described in this Privacy Notice or otherwise disclosed to you at the time the data is collected.

 

We may share the Personal Information we collect with our headquarters and affiliates, including Mastercard International.

 

We will share your Personal Information with HSBC. We share Personal Information to perform and/or facilitate payment card transactions (including card fraud detection and prevention).

 

We also may share Personal Information with our service providers who perform services on our behalf and in relation to the purposes described in this Privacy Notice.

 

We require these service providers by contract to only process Personal Information in accordance with our instructions and as necessary to perform services on our behalf or comply with legal requirements. We also require them to safeguard the security and confidentiality of the Personal Information they process on our behalf by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Personal Information. 

 

We also may disclose data about you: (i) if we are required to do so by law or legal process, (ii) in response to a request from a court, law enforcement authorities, or government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

 

We also reserve the right to transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with this Privacy Notice.

 

 

4.        Your Rights and Choices

Subject to applicable law, you have the right to:

 

  • Access your Personal Information, rectify it, restrict or object to its processing, or request its deletion.
  • Receive the Personal Information you provided to us to transmit it to another company.
  • Withdraw any consent provided.
  • Where applicable, lodge a complaint with your Supervisory Authority.

 

If you are located in the EEA or Switzerland, you can exercise your rights via Mastercard’s “My Data Center” Portal. You may also submit a request as described in the “How to Contact Us” section. You can also reach out to HSBC to understand how to exercise your rights via the information section provided in the HSBC Privacy Notice.

 

Learn More

Subject to applicable law, you have the right to:

 

  • Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.

 

  • Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.

 

  • You may opt out from receiving marketing communications by clicking on the unsubscribe link contained in such communications. 

 

Those rights may be limited in some circumstances by local law requirements.

 

If you are located in the EEA or Switzerland, you can easily exercise your rights via Mastercard’s “My Data Center” Portal. You may also submit a request to exercise your rights, update your preferences, ask us to remove your information from our mailing lists or delete your account by contacting us as specified in the “How to Contact Us” section below. Subject to applicable law, you may also have the option to withdraw your consent by using the unsubscribe link inserted in our communications, or to opt out from certain processing of your Personal Information on our opt-out webpage.

 

You can also reach out to HSBC to understand how to exercise your rights via the information section provided in the HSBC Privacy Notice.

 

 

5.        How We Protect Your Personal Information

We maintain appropriate security safeguards to protect your Personal Information and only retain it for a limited period of time.

 

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We maintain appropriate administrative, technical, and physical safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. We restrict access to Personal Information about you to those employees who need to know that information to provide products or services to you.

 

We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it in the context of the Website or when you request their deletion, unless we are required by law to keep the information for a longer period. We complete periodic reviews of our databases, and have established specific time limits for data deletion, taking into account the type of data collected, the type of services provided in the context of the Website, the length of the customer relationship, possible re-enrolment with the service, mandatory retention periods, and the statute of limitations.

 

 

6.        Data Transfers

We may transfer your Personal Information outside of the EEA, including to the United States, in compliance with our Binding Corporate Rules and other data transfer mechanisms.

 

Learn More

Mastercard is a global business. We may transfer or disclose Personal Information we collect about you to recipients in countries other than your country, including to the United States where our global headquarters are located. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Notice.

 

We comply with applicable legal requirements providing adequate safeguards for the transfer of Personal Information to countries other than the country where you are located. In particular, we have established and implemented a set of Binding Corporate Rules (“BCRs”) that have been recognized by EEA data protection authorities as providing an adequate level of protection to the Personal Information we process globally. A copy of our BCRs is available here. We may also transfer Personal Information to countries for which adequacy decisions have been issued, use contractual protections for the transfer of Personal Information to third parties, such as the European Commission's Standard Contractual Clauses, or rely on third parties’ certification to the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks where applicable. You may contact us as specified in the “How to Contact Us” section below to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA.

 

 

7.        Features and Links to Other Websites

You may choose to use certain features for which we partner with other entities that operate independently from Mastercard.

Learn More

Within the Website, you may choose to use certain features for which we partner with other entities or participating merchants, or click on links to other apps or websites for your convenience and information.  These features, which may include social networking and geographic location tools, and other apps or websites, may operate independently from Mastercard.  They may have their own privacy notices or policies, which we strongly suggest you review.  To the extent any features or linked websites you visit are not owned or operated by Mastercard, we are not responsible for these apps’ or websites’ content, use, or privacy practices.

 

 

8.        Updates to This Privacy Notice

This Privacy Notice may be updated periodically to reflect changes in our privacy practices.

 

Learn More

This Privacy Notice may be updated periodically to reflect changes in our Personal Information practices. We will notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated. If we update this Privacy Notice, in certain circumstances, we may seek your consent.

 

 

9.        How to Contact Us

You can e-mail us at privacyanddataprotection@mastercard.com. If you are located in the EEA or Switzerland, you may submit your request to exercise your rights in relation to your Personal Information on Mastercard’s “My Data Center” Portal.

 

To contact HSBC you can send your query to P.O. Box 6201, Coventry CV3 9HW.

 

Learn More

Mastercard Europe SA is the entity responsible for the processing of your Personal Information.

 

If you are located in the EEA or Switzerland, you can easily exercise your rights via Mastercard’s “My Data Center” Portal. You may also submit a request to exercise your rights or share any questions, comments, or complaints about this Privacy Notice or our privacy practices by e-mailing us at privacyanddataprotection@mastercard.com, or writing to us at:

 

Data Protection Officer

Mastercard Europe SA

Chaussée de Tervuren 198A

B-1410 Waterloo

Belgium

 

To contact HSBC on any data protection queries that you may have, you can contact HSBC’s Data Protection Officer at P.O. Box 6201, Coventry CV3 9HW addressed ‘for the attention of the DPO’.

 

 

For more information on Mastercard’s privacy practices in other contexts, please refer to our Global Privacy Notice available at https://www.mastercard.us/en-us/about-mastercard/what-we-do/privacy.html.

 

Contact HSBC via the indicated in the HSBC Privacy Notice for information on the use of your Personal Information by HSBC.